Man With a Van Whitechapel Service Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Whitechapel provides removal and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 "Company" means Man With a Van Whitechapel, which provides removal, transport, and related services.

1.2 "Customer" means the person, firm, or organisation booking or receiving the services.

1.3 "Services" means any removal, transport, delivery, loading, unloading, packing, furniture assembly or disassembly, or related work carried out by the Company.

1.4 "Service Area" means the locations within which the Company agrees to operate from time to time, including but not limited to Whitechapel and surrounding districts and other areas within the United Kingdom as agreed at the time of booking.

1.5 "Vehicle" means any vehicle provided or used by the Company to deliver the Services.

1.6 "Goods" means all items, belongings, furniture, equipment, and any other property which is the subject of the Services.

1.7 "Contract" means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions.

2. Scope of Services

2.1 The Company provides a man and van style removal and transport service, which may include domestic moves, small office moves, local deliveries, and related assistance such as loading and unloading.

2.2 The exact scope of Services for each booking, including the Service Area, dates, times, types of vehicle, number of staff, and any additional services required, will be agreed with the Customer during the booking process.

2.3 The Company reserves the right to refuse to carry any Goods that are unsafe, illegal, prohibited, inadequately packed, or otherwise unsuitable for transport, at the Company’s reasonable discretion.

3. Booking Process

3.1 A booking request may be made by the Customer through the Company’s accepted communication methods. A booking is not confirmed until the Customer has received explicit confirmation of the booking details from the Company.

3.2 At the time of booking, the Customer must provide accurate and complete information, including but not limited to:

(a) Collection and delivery addresses within the Service Area.

(b) Access details at each property, including parking restrictions, floor levels, lifts, and any special access requirements.

(c) A reasonably accurate description and volume of the Goods to be moved.

(d) Any items requiring special handling, dismantling, or additional manpower.

3.3 The Company will use the information provided to estimate the time, cost, and resources required. If the information supplied is incomplete or inaccurate, the Company reserves the right to adjust the price, change the vehicle allocation, or amend the timing of the Services.

3.4 The Company may require a deposit to secure a booking. The amount and due date of any deposit will be notified to the Customer prior to confirmation.

4. Customer Obligations

4.1 The Customer must ensure that they, or an authorised representative, are present at the collection and delivery addresses during the agreed times to provide access and instructions.

4.2 The Customer is responsible for ensuring that all Goods are adequately packed and protected, unless the Company has explicitly agreed to provide packing services.

4.3 The Customer must secure all required permits or authorisations for parking or access at the collection and delivery points and must inform the Company of any restrictions that could affect the provision of the Services.

4.4 The Customer must not ask the Company or its staff to transport any prohibited items, including but not limited to hazardous materials, flammable substances, perishable goods, live animals, illegal items, or waste materials that do not comply with applicable regulations.

5. Payments and Charges

5.1 The price for the Services will be quoted to the Customer in advance, based on the information provided. Prices may be calculated on an hourly rate, a fixed fee, or a combination of both, as agreed at the time of booking.

5.2 Unless otherwise agreed in writing, the Customer must pay any required deposit at the time of booking and the balance of the charges on completion of the Services, or in accordance with any payment schedule agreed by the Company.

5.3 The Company may charge for additional time, distance, or services not originally agreed, including but not limited to:

(a) Extra labour required to move Goods not initially declared.

(b) Waiting time caused by delays in gaining access to the property.

(c) Additional journeys required due to the volume of Goods exceeding the capacity of the booked Vehicle.

5.4 All prices quoted are exclusive of any applicable taxes unless stated otherwise. The Customer is responsible for paying any taxes, charges, tolls, congestion charges, parking fees, or permits associated with the provision of the Services.

5.5 Payment methods accepted will be communicated to the Customer in advance of the Service. All payments must be made in full and cleared funds by the due date.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by giving notice to the Company. Charges may apply depending on the notice period.

6.2 If the Customer cancels the booking more than 72 hours before the agreed start time, any deposit paid may be refundable at the Company’s discretion, subject to reasonable administrative costs.

6.3 If the Customer cancels the booking within 72 hours of the agreed start time, the Company reserves the right to retain part or all of the deposit or charge a cancellation fee up to a reasonable proportion of the quoted price to cover lost time and costs.

6.4 If the Customer wishes to amend the booking (for example, changing the date, time, addresses, or scope of work), the Company will use reasonable efforts to accommodate the change but does not guarantee availability. The Company may adjust the price and terms to reflect any amendments.

6.5 The Company may cancel the Contract or postpone the Services if:

(a) The Customer fails to provide essential information or payment when due.

(b) Conditions at the property are unsafe for staff or the Vehicle.

(c) Weather, traffic, or other events beyond the Company’s control make it unsafe or impractical to proceed.

In such cases, the Company will notify the Customer as soon as reasonably possible and will seek to rearrange the Services where appropriate.

7. Access, Parking, and Service Area Conditions

7.1 The Customer is responsible for ensuring that suitable parking is available for the Vehicle at both collection and delivery addresses within the Service Area. Any penalties or charges arising from inadequate parking arrangements may be charged to the Customer.

7.2 The Company is not liable for delays or inability to complete the Services due to difficulties with access, including but not limited to narrow streets, height restrictions, blocked entrances, or failure to obtain necessary parking permissions.

7.3 If the Company has to park at a distance from the property due to parking or access limitations, the Customer acknowledges that this may increase the time required to complete the Services, and the Company may adjust the charges accordingly.

8. Liability and Limitations

8.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss of or damage to Goods or property is limited as set out in this clause.

8.2 The Company will not be liable for:

(a) Any loss or damage arising from the Customer’s failure to adequately pack or protect Goods.

(b) Damage to Goods where the Customer has instructed the Company to proceed despite the Company’s reasonable concerns regarding safety or suitability.

(c) Loss of or damage to items of high value, including but not limited to jewellery, cash, precious metals, artwork, antiques, or important documents, unless expressly agreed in writing and specifically declared by the Customer prior to the Service.

(d) Any indirect, consequential, or economic loss, including but not limited to loss of profit, loss of opportunity, or loss of enjoyment.

8.3 The Customer must inspect Goods and property promptly on completion of the Services and must notify the Company in writing of any apparent loss or damage as soon as reasonably practicable and in any event within 48 hours of completion.

8.4 Subject to applicable law, the Company’s total liability for any claim arising out of or in connection with the Services shall not exceed the total amount paid or payable by the Customer for the specific booking during which the incident occurred, unless otherwise agreed in writing.

8.5 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot be excluded under applicable law.

9. Customer’s Responsibility for Goods

9.1 The Customer is responsible for ensuring that all Goods are ready for collection at the agreed time and that all fragile or delicate items are properly packed and labelled.

9.2 The Customer must remove or secure any fixtures, fittings, or appliances in accordance with manufacturer instructions and safety standards. The Company does not accept responsibility for disconnection or reconnection of appliances unless agreed in advance.

9.3 If the Customer loads or unloads the Goods onto or from the Vehicle, the Company is not liable for any resulting damage or loss.

10. Waste, Disposal, and Regulatory Compliance

10.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste carrier and will not remove household refuse, construction waste, hazardous materials, or any items that are not suitable for transport under standard removal services.

10.2 If the Customer requires removal of items for disposal, this must be agreed in advance. The Company may refuse to transport any items that do not comply with relevant regulations or that may pose a risk to staff, the Vehicle, or the public.

10.3 The Customer warrants that any items presented for removal are lawful to transport and do not include controlled, toxic, flammable, explosive, or otherwise dangerous materials.

10.4 If the Company inadvertently removes prohibited or non-compliant items, the Customer may be liable for any costs, fines, or penalties incurred in safely dealing with such items.

11. Delays and Events Beyond Our Control

11.1 The Company will use reasonable efforts to adhere to agreed timings but cannot guarantee arrival or completion times due to factors such as traffic, weather, access issues, or other events beyond its reasonable control.

11.2 The Company is not liable for delays caused by events outside its control. In such circumstances, the Company will inform the Customer as soon as reasonably possible and will take reasonable steps to minimise the impact of the delay.

12. Insurance

12.1 The Company maintains appropriate insurance policies for its operations in line with industry practice.

12.2 It remains the Customer’s responsibility to arrange additional insurance cover for high-value or particularly fragile Goods if required. The Customer should consult their own insurer regarding cover for removal or transit.

13. Complaints

13.1 If the Customer has any concerns or complaints about the Services, these should be raised with the Company as soon as possible so that an opportunity can be given to resolve the issue.

13.2 All complaints regarding loss, damage, or service quality should be submitted promptly, providing sufficient details, including the date of Service, addresses, description of Goods, and nature of the issue.

14. Data Protection and Privacy

14.1 The Company may collect and process personal data about the Customer for the purposes of handling enquiries, processing bookings, providing Services, and maintaining records.

14.2 The Company will handle personal data in accordance with applicable UK data protection laws and will not share such information with third parties except as required to provide the Services or comply with legal obligations.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16.2 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the relevant Contract.

16.3 No failure or delay by the Company in exercising any right under these Terms and Conditions shall operate as a waiver of that right.

16.4 These Terms and Conditions, together with any written confirmation or quotation provided by the Company, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions or understandings.